Terms of Service

1. What InboxMon is — and is not

InboxMon is a monitoring and alerting tool. We ingest events that your email service providers (for example SendGrid, Postmark, or Amazon SES) send to our webhooks, score sender health, watch public DNS (SPF/DKIM/DMARC), optionally match VIP and hygiene rules, and may display mail that you cause to be sent to a dedicated monitoring inbox (research alias) you create in the Service.

• We do not send your campaigns, replace your ESP, or control Gmail, Microsoft, or any mailbox provider.
• We do not guarantee inbox placement, delivery, revenue, closed deals, or that any particular bounce, drop, complaint, or DNS failure will be detected or alerted in time (or at all).
• Health scores, rates, anomaly flags, and DNS status are diagnostic estimates based on data we receive. They are not professional, legal, or deliverability advice.
• You remain solely responsible for your sending, lists, DNS, ESP configuration, sales outreach, and any decision to pause or continue outreach.

A dedicated monitoring inbox only receives messages addressed to an alias that you create and control. You subscribe that alias yourself on third-party sites. A competitor, list owner, or mailbox provider may reject, ignore, delay, or later block that subscription. We do not guarantee that any sequence will be accepted or will arrive in the Service.

2. Accounts, beta, and free use

You must provide accurate account information, keep credentials confidential, and use available security controls (including email confirmation and two-factor authentication). You are responsible for all activity under your workspace, including by anyone you invite or to whom you leak a webhook, Slack, or export URL.

The Service may be offered as a beta, trial, or free plan. Beta and free features are provided as is, may change or stop without notice, may have caps (events, ESP connections, monitoring inboxes, history), and may omit paid features (including toxic detection). Paid checkout may be closed. No service-level agreement applies unless we sign a separate written order that expressly says so.

3. Your responsibilities

You agree that you will:

• Configure ESP webhooks, DNS, DKIM selectors, VIP lists, and alert channels correctly, and independently verify that events and alerts actually arrive.
• Maintain your own copies of any records you need (campaigns, suppression lists, contracts, customer communications). The Service is not a system of record or backup.
• Comply with all laws and with your ESP's, mailbox providers', and third-party sites' terms, including anti-spam, privacy, and electronic-communications laws.
• Not send us data you are not allowed to share (including unnecessary personal data, payment card data, government IDs, or special-category data).
• Promptly rotate secrets if a webhook URL, Slack URL, or password may have been exposed.

4. Acceptable use

You will not, and will not allow others to:

• Probe, scan, or attack the Service; attempt to bypass authentication or tenancy; or overload webhooks.
• Use the Service to send malware, phishing, or unlawful bulk mail.
• Use a dedicated monitoring inbox to collect mail that is not addressed to an alias you created in the Service, to subscribe an alias you do not control, or to impersonate another person.
• Resell the Service or share one workspace in a way that circumvents plan caps, except as we allow in writing.
• Reverse engineer the Service except to the limited extent a statute forbids that restriction.

We may, in our sole discretion, immediately suspend, restrict, block, or terminate any account, workspace, API key, webhook, or user if we reasonably believe there is unauthorized activity, a breach of these Terms, abuse of the Service, or legal, security, or operational risk. We are not obliged to give prior notice or to restore access.

5. Alerts are not a safety net

Slack, email, SMS, in-app alerts, and dashboards may be delayed, duplicated, rate-limited, paused, wrongly classified, or never sent. Delivery depends on third parties (Slack, Twilio, Resend, mailbox providers, Inngest, your ESP). A 24-hour cooldown or ingest cap may suppress repeats. You must not rely on InboxMon as the only control for revenue-critical mail, VIP clients, or incident response. Failure to receive an alert is not a breach by us of any result you expected (including a closed deal).

6. Customer data, security, and cyber risk

Customer Data means ESP event payloads, hashes, settings, VIP patterns, hygiene lists, monitoring-inbox messages, and other content you or your ESPs submit.

As between the parties, you retain rights in Customer Data. You grant us a worldwide licence to host, process, transmit, display, and create operational logs from Customer Data solely to provide, secure, and improve the Service (including aggregated, de-identified statistics that do not identify you).

We implement commercially reasonable administrative and technical measures. You acknowledge that no internet service, cloud host, or software is immune to cyberattack, misconfiguration, insider misuse, zero-day exploits, supply-chain compromise, or operator error. We do not warrant that the Service or Customer Data will be free from unauthorized access, theft, loss, alteration, ransomware, denial of service, or disclosure.

To the maximum extent permitted by law, we are not liable for:

• Cyberattacks, hacking, phishing, credential stuffing, or account takeover of your workspace or ours.
• Data loss, corruption, incomplete ingest, retention-job deletion, or failed exports.
• Data theft or unauthorized disclosure, including from a subprocessor or a leaked webhook/Slack URL.
• Malware or tracking content inside captured HTML that you choose to preview.
• Your failure to enable MFA, use unique passwords, or restrict who can see Settings.

If we become aware of a security incident affecting your Customer Data, we will notify you as required by applicable law, using the email on the account. That notice, together with the limitations in these Terms, is your exclusive remedy against us for the incident except where a statute forbids that exclusive remedy.

You are the data controller (or equivalent) for personal data in Customer Data. We process that Customer Data as a service provider / processor to perform the Service. Our Privacy Policy describes how we handle personal data. If the GDPR, UK GDPR, or a similar law applies to Customer Data, the Data Processing Addendum is incorporated into these Terms. You must have a lawful basis to send us that data (including addresses on a VIP list and mail you cause to be sent to a monitoring alias). Do not use the Service where you cannot do so lawfully.

7. Third-party services

The Service depends on independent providers, including hosting, databases, queues, DNS, ESPs, Slack, SMS, email, payments, and CDN/email workers. Their outages, policy changes, errors, and breaches are outside our control. Your use of those providers is governed by their terms. We are not responsible for third-party acts or omissions, or for data they store after you export it (for example a suppression CSV you upload to an ESP).

8. Intellectual property

We and our licensors own the Service, software, scores, documentation, and branding. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription or free access, solely for your internal business monitoring. Feedback you give may be used by us without restriction or compensation.

9. Fees (when charged)

If paid plans are enabled, prices are as shown at checkout or on an order form. Taxes are extra unless stated. Fees are non-refundable except where we agree in writing or a statute requires a refund. Founding-member or discount promises apply only if stated on a paid invoice or checkout we actually complete. We may change list prices, plan features, and usage caps at any time for future billing periods. A published price is not a commitment to keep that price. Existing discounts apply only for the term stated on the paid invoice or completed checkout; after that term, then-current list prices apply.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. We do not warrant uninterrupted, timely, secure, or error-free operation, that defects will be corrected, or that the Service will meet your requirements or prevent any loss of business, reputation, or mail delivery.

11. Limitation of liability

To the maximum extent permitted by law, InboxMon and its operators, officers, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; or for lost profits, lost revenue, lost data, lost goodwill, lost deals or customers, business interruption, cost of substitute services, cover damages, or reputational harm — whether based on contract, tort (including negligence), strict liability, or otherwise — even if advised of the possibility, and even if a remedy fails of its essential purpose.

Without limiting the foregoing, we have no liability for: (a) your or a third-party cyberattack, data breach, or data theft; (b) data loss or incomplete monitoring; (c) missed, late, or incorrect alerts; (d) DNS or ESP misconfiguration; (e) mailbox-provider filtering; (f) your decision to send, pause, or continue outreach; or (g) any claim that a client or prospect did not receive mail or that a sale was lost.

Our total aggregate liability arising out of or related to the Service or these Terms will not exceed the amounts you actually paid to InboxMon for the Service in the twelve (12) months before the claim. If you have paid nothing (including on a free, trial, or beta plan), our aggregate liability is zero (USD 0).

Some jurisdictions do not allow certain exclusions. In that case, our liability is limited to the minimum the law allows. These Terms allocate risk; the Service would not be offered to you on the same terms without them.

12. Indemnity

You will defend, indemnify, and hold harmless InboxMon and its operators, officers, and contractors from any claim, demand, loss, and reasonable legal fees arising out of: (a) Customer Data or your mail and lists; (b) your use of the Service, including Secret Shopper and VIP/hygiene configuration; (c) your campaigns, sales practices, or alleged failure to reach a recipient; (d) your breach of these Terms or of law; (e) unauthorized use of your account; or (f) a third-party claim that your use of a monitoring inbox or your collection of mail addressed to an alias you control violated privacy, publicity, or similar laws. We may assume exclusive defence at your expense.

13. Suspension, deletion, and changes

We may modify, suspend, or discontinue the Service, the app, any feature, or any support channel at any time, with or without notice, including permanently shutting down InboxMon. We have no obligation to provide support, uptime, a successor product, or continued access. We may delete Customer Data after account closure, inactivity, or according to plan retention (including automatic deletion of older monitoring captures). We are not obliged to export data for you after termination, though we may offer tools while the account is active.

We may update these Terms by posting a new version and revising the date above. Continued use after the effective date is acceptance. If you do not agree, you must stop using the Service and close the account.

14. Force majeure

We are not responsible for delay or failure caused by events beyond reasonable control, including cloud or network failure, cyberattack, DNS or certificate failures, labour disputes, epidemic, war, terrorism, sanctions, power loss, or changes in law.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict of law rules. Courts at Thane, Maharashtra, India have exclusive jurisdiction, except that we may seek injunctive relief in any forum for misuse of the Service or our IP. To the extent a mandatory consumer law applies despite Section 1, that law applies only to the required extent.

You and we waive, to the extent permitted, any right to participate in a class, collective, or representative action against the other.

16. General

These Terms are the entire agreement for the Service and supersede prior discussions. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, or sale of assets. Notices to you may be sent to the account email. Notices to us: hello@inboxmon.com.

Headings are for convenience only. “Including” means “including without limitation.”